For plans, a full refund will be issued if Accurate Computer Services Pvt Ltd has not been able to resolve even a
single issue for you within the first 7 days of the subscription. If there are one or more issues
resolved within first 7 days, the fees for the Subscription Service will not be refundable. However,
after 7 days of purchase of Plan, 50% refund shall be made by Accurate Computer Services Pvt Ltd.
after 30 days of purchase of Plan, no refund shall be made by Accurate Computer Services Pvt Ltd.
Notwithstanding this Accurate Computer Services Pvt Ltd may, at its sole discretion and on a case by case basis, agree
to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall
be directly credited to the credit card, the details of which are registered with Accurate Computer Services Pvt Ltd. On
the specific request of the subscriber Accurate Computer Services Pvt Ltd may process the refund in some other account
subject to submission of such documents/information as may be asked by Accurate Computer Services Pvt Ltd for the said purpose.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
# You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
# The issue is out of scope for the particular plan
# 15 days have not passed after the issue was last worked upon by Accurate Computer Services Pvt Ltd technician.